Questions and Answers
These are some of the questions we are asked regularly. If your query is not mentioned here please do contact us and we will do all we can to help.
What does Manage My Care do? Answer
We provide an independent Care Management/Social Work service to customers which includes carrying out assessments, advocacy, information and advice, support and problem solving.
How do we do it? Answer
Customers can either purchase an annual membership or can purchase services as and when required. However, the philosophy of Manage My Care is to create a sense of belonging and provide a pro-active, preventative style approach to managing their care. That’s why members get the services at a reduced cost.
Do customers have to pay their £250 membership fee up front? Answer
No, you can choose to pay £25.00 p/m by standing order however this means that over the year you pay a little bit more to cover administration costs.
What do customers get for their £250.00? Answer
Please see the Membership page which outlines all of the services.
Will you be providing personal care to clients? Are You a Care Agency? Answer
No, we are not a provider of home care. We are a professional assessment and support company whose aim is to promote dignity and independence and break isolation. Our role is to manage your care and ensure that you’re happy with the care services that you’re receiving but we don’t have any hands on carers working for the company.
What is the difference between what you’re doing and what Social Services are doing? Answer
The principle is exactly the same although we are not restricted in the services that we can offer and there are no waiting lists, no eligibility criteria, no bureaucracy, but there is a cost implication.
Can you override the decision of Social Services? Answer
No, we are an Independent privately run company. We have no power to over rule the council’s decision. However, if we have carried out an assessment and believe that the council has made an error in their findings/conclusion then we will challenge that on your behalf and identify and evidence clearly, why we believe the outcome should be different.
What are the benefits of becoming a member of Manage My Care? Answer
There are a wide range of benefits but primarily, membership brings you peace of mind whether that’s for you personally or your family member. It means that you will always have somewhere to turn.
Can I sign my mum up for membership as I live abroad? Answer
That’s no problem we can work with family members regardless of where they live as long as customers are within our area.
What area of the UK do you cover? Answer
Manage My Care has been launched in South Buckinghamshire but we will help wherever possible. Our prices are based upon a 15 mile radius from Beaconsfield. If you live outside of this area then please check with us as there will be an additional cost to cover travel and mileage. We will always try and help and if we can’t we will endeavour to put you in contact with someone who can.
Are all your staff qualified? Answer
We use a combination of both unqualified and qualified staff but all have considerable experience of working within Social Care. If you purchase any services, you will be assessed and monitored by a qualified member of staff. All our qualified staff are registered with their own professional body and everyone has an up to date, fully enhanced CRB check.
Can I stop my membership at any time? Answer
Yes of course you can. All you would need to do is to contact the office.
I would like to talk to someone and find out more about your services, what do I need to do? Answer
If you want to talk to someone at Manage My Care and are interested in becoming a member or would like to find out more, please click here to email us or contact us on 01494 730777
I want to purchase a service from Manage My Care for my father what do I need to do? Answer
Firstly, we will check that you have read the information on the website, and your father if he doesn’t have access to the internet, has received our leaflets explaining the service. At this point we can answer any questions that you may have.
We will then discuss with you and your father what services you might be interested in and his current situation. We will explain those services in detail so that you know what you can expect from us. This will be followed up with a letter which outlines the services you have requested, the cost and details for payment. If at that stage you wish to go ahead with purchasing the service you will need to sign the agreement form and forward payment. Once this has been received we will then arrange a visit within 5 working days.
You will be notified via email or text whenever we have any contact with your father so that you always know what’s happening and if there have been any changes.